Terms and Conditions
Version 2 .1 2026
The following terms and conditions apply to your use of the Property Protect® service, this website and all related aspects.
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CONTENTS
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TERMS OF SERVICE OF PROPERTY PROTECT
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Thank you for subscribing to Property Protect. We’ve tried to make these Terms and Conditions as simple as possible while also ensuring it’s 100% clear what it does and does not cover.
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1. WHAT IS PROPERTY PROTECT®
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Property Protect is a value-added service that helps you evict bad tenants quickly and collect outstanding rental arrears. It gives you legal experts without the high legal costs, so you can cut your losses, replace the tenant and continue receiving returns on your property.
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Legal costs to get rid of bad tenants (eviction, arrears rental collection and other legal processes) can cost anywhere from R50,000 to over R150,000[1]. With Property Protect, you’re covered for these services from only R299 per month. [1] Market survey on legal costs conducted in 2024.
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Property Protect includes the legal services of the eviction application process and rental arrears collection.
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Property Protect is available for both residential and commercial leases. If you’re a property investor with a commercial portfolio, contact us for a quotation on protecting commercial buildings.
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Property Protect is not insurance. It does not pay out any amount and does not cover any financial loss e.g. loss of rental income, nor does it cover damages by tenants. It does not cover the legal costs of the tenant or any other opponent.
2. SUBSCRIPTION, DURATION AND NOTICE PERIOD
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By signing up you hereby subscribe to the Property Protect Service, a value-added service which comprises access to the Property Protect platform, to submit claims, learn about the legal process of eviction through the Knowledge Base, and receive updates on the progress of your eviction case; and legal representation in eviction and arrears rental collection proceedings.
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The duration of your subscription is according to your choice when signing up:
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If you chose the 2 Year option, the duration is 2 years from date of first debit order processing, with notice period of 30 days.
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If you chose the 1 Year option, the duration is 1 year from date of first debit order processing, with notice period of 30 days.
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If you chose the Monthly option, the duration is month-to-month, with notice period of 30 days.
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The subscription will renew automatically until terminated.
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The Service is rendered monthly and continuously as follows:
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By representing you from the beginning, and by making tenants aware of this, tenants are discouraged from trying to take advantage of you.
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We provide information on the legal eviction process and other property matters on your Knowledge Base.
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In the event of a claim arising requiring an eviction application or rental arrears collection, we will manage these processes for you.
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The subscription amount represents a significant discount on the normal legal costs of eviction, arrears rental collection and other tenant-related legal work.
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Effectively this means that any attorneys working on a legal process for you do so on a contingency basis. The Subscription Amount represents a small fee paid to access the platform, and the remainder of the costs are payable to appointed Attorneys on a success fee basis from any award they may obtain for you, included but not limited to:
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Commission of 25% exclusive of VAT on successful collection of any arrears rental from the tenant;
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the legal costs successfully collected after an eviction order, order for payment of arrears, rental interdict and other legal processes, which costs awarded are ceded to the Attorneys.
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The Subscription Fee covers one property (defined as the smallest possible unit dwelling on a piece of land for which a lease exists – in a sectional title it is one unit; on an erf, plot, portion, dwelling or other unit of immovable property it is the dwelling for which one lease exists; for an HMO it is the room rented by a lease), and is paid per property you wish to protect.
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The Subscription Amount covers one property at a time but is available for multiple properties. Contact us to cover your whole investment property portfolio.
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The Subscription Fee will increase in line with inflation annually or as otherwise communicated to you.
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The Subscription Fee is payable every month irrespective of whether you have a tenant in the property or not. If you decide to remove the property from the rental market and no longer wish to pay the subscription, please let us know.
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The Service covers one property and one lease at a time, exlcuding sub-leases. If you wish to cover multiple properties and/or leases, please contact us to arrange bespoke cover. For example:
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a block of flats, each unit of which requires a subscription; or
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multiple dwellings on one plot; or
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in an HMO, a property is one room rented by one lease.
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3. ACCESS TO THE SERVICE
Your cover and access to the Service starts when approved by Property Protect® in writing.
You will have access to the Service for the duration of the Agreement as long as your account is not in arrears.
4. COVER AMOUNT
The maximum cover amount for legal fees provided by the Service is R200,000 per tenant, which covers over 95% of eviction / arrears lawsuit scenarios. The more due diligence you and your managing agent conduct in placing and managing tenants, and the closer you adhere to the Service Conditions, the less litigation and therefore lower legal costs will be required. If the Cover Amount is exceeded, legal costs are charged at 20% off our normal hourly fee at the time.
5. OTHER SERVICES
The Subscription does not include any other property-related services, for example tenant vetting services and management services. We can provide these services for you separately upon your specific request.
Please note our service inclusions below. Anything not included in Property Protect® is charged for at our normal hourly rates.
Inclusions:
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Initial Consultation
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Standard letter Notice of Breach
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Standard lease termination letter
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Standard lease amendment contract
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Case update every second Friday
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Eviction application paperwork, court appearance and obtaining order
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Included disbursements as outlined below
Not included (the following are charged at ad-hoc rates less subscriber 20% discount):
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Additional disbursements as outlined below
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Second and further consultations with client
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Meetings with tenant, managing agent or any other 3rd parties
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Updates or correspondence with client more frequent than standard bi-monthly correspondence
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Negotiation or drafting of any non-standard or custom contracts
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Any other letters or contracts
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Disputes on any matter other than strictly within your eviction application or arrears collection (e.g. the tenant suing you in the Rental Housing Tribunal)
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Any other service or task not included in Inclusions
6. PROPERTY PROTECT® IS FOR LAW-ABIDING LANDLORDS ONLY
The reputation of Property Protect® is affected by your actions. If you engage in any illegal conduct, like attempting to evict the tenant by force, it will cause irreparable damage to the reputation of Property Protect®. In such a case your subscription may be immediately terminated and subscriptions paid forfeited, and you may be liable to us for damages.
7. SERVICE CONDITIONS
To ensure fair access to the Service for all clients, you must ensure your investment property is managed as effectively as possible. You must:
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conduct thorough pre-screening on tenants, including credit bureaux checks, financial checks, criminal history checks,
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conduct and affordability check, and ensure the tenant’s salary is at least 3 times the rental amount;
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obtain the following documents:
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last 3 months’ payslips;
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verified bank account details;
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conclude a thorough, written lease agreement with the tenant before allowing them to move in;
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obtain a security deposit from the tenant equal to at least on month’s worth of rental;
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ensure you give the tenant notice of any breach within 7 days;
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not fail to act upon any beach by the tenant;
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not give the tenant any verbal indulgence which may vary the terms of the lease agreement;
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ensure that the lease agreement is renewed regularly and in writing;
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ensure that thorough entry and exit inspections are carried out which fully document the state of the property;
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ensure that all information we request is provided to us truthfully, accurately and timeously;
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ensure that the property is maintained in a habitable condition, compliant with health and safety standards, and promptly attend to any material repair issues;
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refrain from unlawful conduct, including unlawful disconnection of services, lockouts, harassment, intimidation of the tenant or taking the law or the legal process into your own hands;
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follow lawful eviction procedures as prescribed by applicable legislation and not take self-help measures without a court order;
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notify us in writing within 7 (seven) days of any material breach by the tenant, including non-payment, unlawful occupation, or any act likely to result in eviction proceedings or rental arrears litigation;
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not contract with any tenant seeking to enter into the lease under the name or guise of another person, be it another individual or juristic person such as company or trust;
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not allow subletting of the property under any circumstances;
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ensure that the tenant provides at least one surety (being another individual, not a company) in the lease agreement;
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not enter into any lease agreement with an unemployed person;
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not enter into any lease agreement with any organ of State or State-owned enterprise / parastatal entity;
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not engage any conduct which may infringe on a tenant’s rights under law.
8. CO-PAYMENTS
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To ensure the effective and fair provision of the Services, you must comply with the Service Conditions above. Where you do not do so we may, at our discretion, impose a reasonable co-payment on the claim to accommodate the increased cost or risk, or alternatively exercise our right to repudiate your claim.
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Pre-existing legal conditions - Property Protect® is designed as pre-emptive cover. We do take pre-existing cases (eviction or collection before or within 3 months after signing up), and allow 50% off normal costs for this eviction. This is a saving of R20,000 - R30,000 compared to the charges by most attorneys, and is still the most affordable eviction option in South Africa. You may in some cases be able to recover this cost afterwards from the tenant's deposit (talk to us first before doing this).
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In limited cases, we may at our sole discretion allow you to pay the co-payment in instalments. All payments must be strictly paid on time on the first day of every month. All work is strictly suspended without notice on accounts which are in arrears. This may have severe negative consequences for your case for which you are solely liable, including but not limited to (1) delays in eviction/collection, (2) further loss of rental income, (3) delay or loss of your case and (4) an adverse costs order against you by the court (meaning you may have to pay your opponent’s legal fees).
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Nature of the co-payment – the co-payment is a discounted fee for our service which becomes payable upon your signing up with a pre-existing case. It is paid for our service of getting your tenant to vacate the property. It is not a deposit placed with us and is not refundable in whole or in part. It sometimes happens that the tenant is sufficiently scared by our attorney letters that we don’t have to go through with the entire eviction application. If we manage to get the tenant to vacate early, without having to undertake any one or several steps, then we have performed our service to an even higher standard than promised, and you benefit from having cut your rental losses even more. This does not entitle you to any refund of the co-payment.
9. EXCLUSIONS AND LIMITATIONS
Property Protect® does not cover the events below. We can assist with these additional events - if you do find yourself needing legal assistance with these, please contact us for a bespoke quotation. Property Protect® subscribers get 20% off the legal fees of these other events.
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Pre-existing cases (cases arising before or within 3 months after signing up) – in such a case you will have to make a co-payment.
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The following disbursements are covered by the Subscription fee:
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One service attempt by the sheriff on one illegal occupier
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One service attempt by the sheriff on the municipality
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Our travel costs which we deem necessary and reasonable.
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The following disbursements are not covered by the Subscription fee:
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Additional Sheriff’s fees
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Advocate’s fees (if you prefer to have one appear in court for you instead of an Attorney)
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Correspondent Attorneys’ costs
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Security companies e.g. Red Ants
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Sheriff storage / auction of goods
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Any other disbursement (i.e. payment to a third party).
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Lawsuits against you, your property or other property law disputes other than strictly within your eviction application or arrears rental collection.
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Other litigation related to your property including but not limited to creditors seeking to attach your immovable property in payment of a debt, liquidation, sequestrations, rights disputes, property transfers (conveyancing).
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Other disputes with tenants, neighbours, the State, Managing Agents, Bodies Corporate and HOAs, including but not limited to: noise complaints, administrative penalties, levies disputes, utilities disputes or applications to limit / shut off utilities, other criminal matters, rates and taxes, commissions payable to Estate Agents / Managing Agents, disputes at the Rental Housing Tribunal, disputes at CSOS relating to anything other than arrears payable, emoluments attachment orders, Section 65 financial reviews, debt reviews, interpleaders vs other creditors, deceased estate or trust matters, defamation or other types of matters, or levy disputes with your BC / HOA.
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Legal action by tenants against you where any of your conduct has been illegal, deplorable or where you have attempted to take the law / the legal process into your own hands, including but not limited to a spoliation application by the tenant if you try to remove them illegally or interfere in any way with their use of the property.
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Land claim disputes and evictions which would fall under the Extension of Security of Tenure Act (ESTA). An “occupier” in terms of ESTA is defined as a person who resides on land which belongs to another person with consent or another right to do so. The most common example is farm workers, who live in those small houses on farms. Their right to reside there is directly linked to their employment agreements with the farmer and the right of occupation terminates with termination of the employment contract. It is then that the farmer will be entitled to launch an application for eviction in terms of ESTA. These cases do not fall under Property Protect, but we can assist subscribers with these at a reduced rate.
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Directorship, trustee, member and shareholder disputes.
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Any dispute with a Body Corporate or HOA.
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Any dispute with your managing agent.
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Trust or deceased estate administration or any ancillary matters.
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Attendance at any meeting or hearing other than court appearances for eviction and rental arrears litigation.
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Although we may provide you with a free residential lease agreement for your tenant, the Service does not provide any other custom contract drafting, negotiation or other related legal service.
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We do not do any work which forms the normal duties of a Managing Agent, including but not limited to sourcing tenants, advertising your property, and providing tenants with invoices/statements of account.
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We do not do any management of any rentals to be paid by the tenant to you – with the exception of arrears rental which we do collect from the tenant in the event of their default, which we will then pay over to you upon successful collection.
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Any cross-border litigation i.e. tracing/suing someone who lives or is outside of South Africa, or trying to trace/attach assets outside of South Africa.
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Any matter which, or client with whom, it is impossible, unethical, a conflict of interest, inappropriate or for any reason undesirable for the Firm in its sole discretion to admit such person as a client.
10. AMOUNTS, PAYMENTS, DISBURSEMENTS AND VAT
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Amounts quoted in these Terms and Conditions are accurate for the first year of your subscription but are subject to change in line with inflation.
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Payment of any fees (like commissions on amounts we collect for you) and disbursements due are due upon presentation of invoice.
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All amounts denoted herein are exclusive of VAT unless explicitly stated otherwise.
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Please be sure to maintain your account balance such that debit order instructions / other payment means do not fail. In the event that a scheduled payment instruction fails, all work on your case is immediately suspended without requiring notice to you. You are solely liable for the consequences therefor as described above. We reserve the right to make further attempts to process that instruction at any other time in the future and to levy a charge of R250.00 for the additional administration per attempt; and/or in our sole discretion to cancel your subscription should further attempts fail.
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Disbursements
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​While we do not charge professional fees for subscribers, we do sometimes need you to cover a disbursement. A disbursement is a payment we need to make to a 3rd party service provider, such as a sheriff, in the event that we need to commence an eviction application or arrears rental collection for you. For example, sheriffs currently charge R500 – R1,500 to serve summons.
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​The contractual nexus regarding disbursements is between you and the service provider. This means that, while we merely assist in the payment process by receiving a disbursement payment and paying it over to the 3rd party service provider, you are the person contractually liable for payment of their account. If, for example, you choose to use an advocate in court, these costs are not covered by Property Protect and you are solely liable for them.
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11. WARRANTIES
We warrant the following:
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​Provided you have sufficient legal grounds to evict your tenant, we will secure an eviction within, at worst, 12 months after sending a letter terminating the lease, or we will refund your last 12 months subscriptions paid and/or co-payment paid less any amount disbursed on 3rd party service providers such as sheriffs, advocates or correspondent attorneys.
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We will secure a court order for rental arrears owing to you, provided there are no legal impediments or reasons why you should not be paid such rental or forfeit it.
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We will provide the Service to you at a high level of skill and efficiency with a minimum of delay on our side. Your case will be handled professionally, with skill and as quickly as possible. We will arrange for eviction proceedings to be instituted as quickly as reasonably possible to help you minimise your loss.
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We will always advise you your best legal interests in mind, towards the best possible outcome of your case and towards minimising of litigation, legal costs and delay, even where you may not like or agree with our advice and even where such advice may conflict with our commercial interests.
We cannot and do not provide warranty on the following:
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We cannot prevent or minimise delays caused by the judicial system or any other governmental institution nor secure early or preferential court dates.
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We cannot guarantee that all or any amount of arrears rental can be successfully collected. Even with a court order against them, if a tenant has no money at all, they cannot pay. We will however do everything in our power to recover and liquidate assets or rights held by the tenant.
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We cannot guarantee that we will secure a legal costs order in your favour. For example, if you first attempt to interfere with the tenant’s use of the property, and then institute an eviction application, even if you then win that case, the court may view your conduct as unacceptable and refuse to make an order for costs in your favour.
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We cannot foresee nor prevent changes in legislation, nor mitigate the delays these may cause. For example, a recent High Court directive in 2025 mandated mediation proceedings in all summons proceedings. This delayed the progress of lawsuits.
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While we make every effort to ensure the safety and security of the platform, we do not warrant that the Services will be uninterrupted, error-free, or completely secure. We shall not be liable for any damages arising from interruptions, errors, or security breaches, including but not limited to, loss of data, maintenance, technical issues, business interruption, loss of income, third-party failures, force majeure events, or any other cause beyond our reasonable control except to the extent caused by our gross negligence or willful misconduct.
12. YOUR OBLIGATIONS
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Legal Capacity - You must have legal capacity and locus standi to take action on the property, i.e. you are older than 18, you are the owner of the property, and not impeded from contracting in any way e.g. due to mental incapacity.
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Duty to disclose all information
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You must provide us with all information we require from you, fully, accurately and without delay.
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You must provide us with the full information on any case we take up for you, even information which you feel may be unimportant or detrimental to your case.
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You must allow us to obtain all information we require from your managing agent, body corporate, tenant or any other party.
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While you may delegate tasks e.g. of providing documentation, to your managing agent, the legal obligation remains yours.
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Duty to Mitigate Risk- Having a legal shield does not mean that you should behave recklessly. You must ensure the careful management of your property according to the Service Conditions. Failure to do so can result in liability for a co-payment and/or repudiation of cover.
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Your Obligations in Litigation - You may be liable to pay the legal costs of other parties in a lawsuit in the event that you are not successful in your case. This means that you should, for example, ensure that you correctly calculate any arrear amounts the tenant owes you. If you sue for the wrong amount, you will not get judgment in your favour and may have to pay the tenant’s legal costs. Your Subscription does not cover your opponent's legal costs so, if you lose, you are required to pay those.
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Act in time - You must provide us with all documentation and cooperation required promptly. Failure to do so can result in delayed resolution of your case, financial loss and adverse court orders against you.
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13. CONTINGENCY LITIGATION AND CESSION
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When you submit a claim, we commence an eviction or arrears collection lawsuit for you. This litigation service is provided on a contingency basis in accordance with the Contingency Fees Act 66 of 1997.
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This means that we do not charge normal fees for it, but in return we are entitled to the following if awarded to you (Note: these amounts are not paid by you. They are paid by the tenant):
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The legal costs awarded in your eviction application, less your subscription fee paid up to a maximum of 12 months;
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​Where an amount of money is the source of dispute – i.e. arrears rental, damages or other amount: legal costs as above, plus a commission drawn from the money collected for you either (a) double our normal hourly fee of R2,000 per hour or (b) 25% commission on the amount awarded and recovered - whichever is less.
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You accordingly hereby irrevocably cede, assign, and transfers to the Firm all rights, title, and interest in and to any legal costs and other claim amounts awarded to you. This cession shall operate as a first and preferential claim and shall entitle the Firm to recover, collect, and retain such costs directly from any party or fund responsible for payment thereof. You agree to sign any further documents and take all steps reasonably required to give effect to this clause.
14. RIGHT OF RETENTION ON LEGAL FILES
Please note that we have a right of retention (AKA a “lien”) on all case files until all amounts, including disbursements, are paid. In the event that you for whatever reason wish to transfer a case file to another attorney, the account must be paid in full. If we have done work on the file and you wish to transfer a file before we have secured payment of our costs, then our contingency fees become immediately due and payable. We reserve the right to afford all disbursement service providers on a file (e.g. advocates) 60 days to render their final bill to you before transferring a file. Should you wish to transfer a file in shorter time period then we reserve the right to request a deposit from you to cover any expected outstanding disbursement costs. Even if a service providers renders another bill outside of this period, then you are liable to cover that bill.
15. INTELLECTUAL PROPERTY
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During the course of your subscription, you may come into contact with our intellectual property, including but not limited to our copyrighted documents, online service and app, trademarks, trade secrets, know-how, methodologies, templates, documents, software, and any other materials developed, created, used, or provided by the Firm in connection with the provision of services (the “Intellectual Property”).
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All Intellectual Property rights remain the sole and exclusive property of the Firm at all times. Nothing in this Agreement shall be construed as transferring, assigning, or granting any licence, rights, title, or interest in or to such intellectual property toyou or any other person, whether by implication, estoppel, or otherwise.
16. CESSION
The Firm shall be entitled, in its sole discretion and without notice to or consent from the Client, to cede, assign, transfer, delegate, license, or subcontract any or all of its rights and obligations under this Agreement to any third party. Such cession, assignment, or subcontracting shall not affect the validity or enforceability of this Agreement, and the Client shall have no claim arising from or in connection with any such action by the Firm.
17. TERMINATION
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You may terminate your subscription upon 30 days notice. Note that your subscription will auto-renew if you do not cancel with sufficient notice.
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Cancellation of your subscription will not cancel your Client Agreement with us nor will it constitute cancellation of our Terms and Conditions.
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Clauses intended to exist in perpetuity will survive cancellation (including but not limited to Intellectual Property, Confidentiality, Cybercrime Indemnity).
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If we have commenced legal proceedings on your behalf, cancelling your subscription will suspend all legal proceedings and we will have to withdraw as your attorneys of record. Depending on the timing of your cancellation, this may have cost implications for which you are responsible. Note that our withdrawal as attorneys of record on a case does not mean the same as you withdrawing as a party from a case – in other words, you will still be a party to an ongoing case. In such case you must then appoint new attorneys as soon as possible. Timelines prescribed by court rules are not interrupted by our withdrawal, meaning that the time left to take the next step continues to run. If you do not take the next step in time it may result in you losing the case, with severe consequences for which we are not responsible. Cancellation or withdrawal does mean that disbursements incurred (e.g. sheriff’s fees) are no longer payable, and you will continue to be responsible for all fees charged by disbursement service providers. We shall not be responsible for inspecting nor disputing these fees on your behalf. Cancellation of your subscription does not cancel your responsibility to pay any fees due to us like costs orders awarded or in the process of being obtained.
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18. BREACH
If you breach our Agreement and do not remedy it within 7 days, we shall, without prejudice to any other rights that we may have, be entitled to cancel the Agreement and all mandates, as well as withdraw as attorneys of record on any current legal proceedings, without liability to you. Should we take legal action to recover amounts owing to us, you shall be liable for all legal costs on the attorney-and-own-client scale including interest, commission and disbursements. In the event you do not make any payment on time, we shall be entitled to immediately suspend all work on your case and shall not be required to send such notice of breach to you first.
19. LIMITATION OF LIABILITY
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Litigation can be affected by any weakness in a case, efficiency of courts, financial ability and attitude of the litigants. Although we will always make our best efforts to secure a successful outcome on your case, no attorney can guarantee the successful conclusion of any case. In no event shall we be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, loss of business deal, business interruption, interruption in access to the Services, loss of business information, or any other pecuniary loss, legal costs) arising from your use of the Services. In any case, our entire liability under this Agreement shall be limited to the monthly Subscription Fee actually paid for the month during which any dispute may arise, and in the event that we are unable to secure an eviction order within 12 months of lease termination, our liability shall be limited to a maximum of the last 12 instalments of your Subscription Fee actually paid.
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The law changes sometimes. For example, in 2025, the High Court mandated mediation for all summons proceedings, which can shorten a lawsuit, but on the other hand cause delays, increased legal costs and increased loss of income while you wait for resolution. We cannot be held liable for any loss, damage or delay caused to any person by virtue of a change in law/regulations which come in at any time.
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In the event that you do not have sufficient legal grounds to evict your tenant (e.g. if your tenant hasn’t breached the lease agreement) and/or to collect arrears, and yet insist that we proceed to prosecute your case for you despite our advice to the contrary, you are solely liable for all consequences therefor, including but not limited to: (1) delays in eviction/collection, (2) further loss of rental income, (3) delay or loss of your case and (4) an adverse costs order against you by the court (meaning you may have to pay your opponent’s legal fees), and (5) damages suffered by the firm including but not limited to any costs order against us directly de bonis propriis, loss of income or reputation due to LPC complaints and/or public complaints.
20. GENERAL
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Entire Agreement - This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, understandings, and representations, whether written or oral, relating to such subject matter.
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Amendments - No amendment, modification, or waiver of any provision of this Agreement shall be effective unless it is in writing and signed by both parties.
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Severability - If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The parties agree to negotiate in good faith to replace any invalid, illegal, or unenforceable provision with a valid, legal, and enforceable provision that achieves, to the greatest extent possible, the original intent of the parties.
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Waiver - No waiver of any term or condition of this Agreement shall be effective unless made in writing and signed by the waiving party. No waiver of any breach of this Agreement shall be deemed to be a waiver of any subsequent breach.
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Governing Law - This Agreement shall be governed by and construed in accordance with the laws of South Africa.
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Jurisdiction - the parties agree to the exclusive jurisdiction of the Magistrates Court for Pretoria Central for the resolution of any disputes arising out of or in connection with this Agreement.
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Interpretation
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​The convention of contract that the contract shall be interpreted against the party who drafted it, shall not apply.
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When any particular number of days is provided for the doing of any act or for any other purpose, the reckoning shall exclude the first day and shall include the last day which shall include which shall be a business day and shall include all Saturdays, Sundays and public holidays which will occur during the period. A ‘business day’ shall mean a day which is not a Saturday, Sunday or Public Holiday.
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Any Schedule or Annexure to this agreement shall be deemed to be incorporated herein and shall form an integral part of this agreement.
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Notices - Any notices required or permitted to be given under this Agreement shall be in writing and shall be deemed to have been duly given if delivered personally or sent by registered or certified mail, email, return receipt requested, postage prepaid, to the addresses specified in this Agreement or to such other address as either party may specify in writing.
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Articulation with other Terms
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​This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument
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These Terms govern the relationship between the parties for the provision of the Property Protect® service but do not exclude any of the other Terms of Maybery Inc. including but not limited to the Main Client Agreement, Debit Order Mandate Terms, Contingency Fee Agreement Terms or website Terms and Conditions.
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Where this document may conflict with any other terms, the terms of the Maybery Inc. Main Client Agreement prevail.
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Domicilia citandi et executandi - The Parties choose their respective physical addresses set out on the face hereof as their respective domicilia citandi et executandi at which all documents relating to any legal proceedings to which they are a party may be served. If that address is changed to another address which is not a physical address in the Republic of South Africa, then the original address shall remain the domicilium citandi et executandi of the relevant Party until it nominates a new physical address within the Republic of South Africa in writing, to be its new domicilium citandi et executandi.
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DEBIT ORDER MANDATE TERMS AND CONDITIONS
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A. CONTRACT AND PAYMENT INSTRUCTION
By signing up to Property Protect, you are contracting with Maybery Attorneys Inc, a registered South African legal practice, to receive the Property Protect service. You hereby authorise the firm's debit order system provider, Netcash (Pty) Ltd, to issue and deliver payment instructions to your banker for collection against your abovementioned account on condition that the sum of such payment instructions will not differ from your obligations as agreed to in the Contract Reference Number.
The individual payment instructions so authorised must be issued and delivered on the date when the obligation in terms of the Agreement is due and the amount of each individual payment instruction may not differ as agreed to in terms of the Agreement.
The payment instructions so authorised to be issued must carry the Contract Reference Number, included in the said payment instructions, and must be provided to identify the specific contract. The said Contract Reference Number should be added to this form in section E before the issuing of any payment instruction and communicated directly after having been completed.
You agree that the first payment instruction will be issued and delivered in and for the month you sign up, and thereafter regularly on the first day of each successive month. If you sign up between the 1st - 25th day of a month, you will be covered for and billed for that month and again on the first of the next month. You will be billed the full fee for that month, not pro rata, irrespective of how many days have passed in that month. If you sign up from the 26th - 31st day of a month, you will only be billed on the 1st of the next month and your cover will only start on the first of that next month. Notwithstanding the aforegoing, your cover will only start if you have provided full, accurate and true information in your signup, and additionally provided that your application has been received and approved by our Accounts Department, and provided your debit order is successfully processed.
If however, the date of the payment instruction falls on a non-processing day (weekend or public holiday) you agree that the payment instruction may be debited against your account on the following business day. Subsequent payment instructions will continue to be delivered in terms of this authority until the obligations in terms of the Agreement have been paid or until this authority is cancelled by me/us by giving you notice in writing of not less than the interval (as indicated in the previous clause)and sent by prepaid registered post or delivered to your address indicated above.
B. MANDATE
You acknowledge that all payment instructions issued by us will be treated by your abovementioned bank as if the instructions had been issued by you personally.
C.CANCELLATION
You agree that although this authority and mandate may be cancelled, such cancellation will not cancel any other Agreement you have with us, including but not limited to our Main Client Agreement and these Terms and Conditions of Service. You also understand that you cannot reclaim amounts, which have been withdrawn from your account (paid) in terms of this authority and mandate if such amounts were legally owing to us.
Should a lawfully executed debit order instruction fail on your account, we shall be entitled to re-process the debit order without further notice to you and at any time we deem appropriate, to recover the month's fee owing. Additionally we shall be entitled to levy an administrative fee for re-processing the debit order of R250.00. by way of debit order.*
*Prices valid for 2025. Subject to increase.
D.ASSIGNMENT:
You acknowledge that this authority may be ceded or assigned to a third party if the Agreement is also ceded or assigned to that third party.
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3.​
CYBERCRIME INDEMNITY
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Cybercrime is an ever-increasing threat all to all businesses and clients worldwide, and law firms are no exception. We take every precaution within our power to protect our systems and information, including antivirus software, multi-factor authentication and strict compliance with FICA and POPIA law to ensure the accuracy and safety of our clients' information - but no cybercrime protection is complete without your help. Please note:
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We will never send you a link in an email or otherwise. You must never open a link contained in an email purporting to be from us, no matter what.
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We will never advise you of a change in our bank account details without a letter issued by our bankers AND in-person confirmation by our Director. Even if you receive such a letter, you should assume it is a phishing email. Contact our offices in order to confirm the authenticity of same, and obtain additional independent confirmation from your banking institution.
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Scrutinise every email you receive. Scammers can set the name of their email account to be someone else's email address, but if you hover your mouse over the name in the email, you should see the true email address pop up.
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We will never ask you to make a payment in cash or any form of currency or asset other then EFT.
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Scrutinise every attachment you receive. We will never send you anything other than a Word document or PDF.
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You must maintain a comprehensive antivirus system on your devices.
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​​Cybercrime is an ever-increasing threat all to all businesses and clients worldwide, and law firms are no exception. We take every precaution within our power to protect our systems and information, including antivirus software, multi-factor authentication and strict compliance with FICA and POPIA law to ensure the accuracy and safety of our clients' information - but no cybercrime protection is complete without your help. Please note:
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We will never send you a link in an email or otherwise. You must never open a link contained in an email purporting to be from us, no matter what.
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We will never advise you of a change in our bank account details without a letter issued by our bankers AND in-person confirmation by our Director. Even if you receive such a letter, you should assume it is a phishing email. Contact our offices in order to confirm the authenticity of same, and obtain additional independent confirmation from your banking institution.
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Scrutinise every email you receive. Scammers can set the name of their email account to be someone else's email address, but if you hover your mouse over the name in the email, you should see the true email address pop up.
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We will never ask you to make a payment in cash or any form of currency or asset other then EFT.
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Scrutinise every attachment you receive. We will never send you anything other than a Word document or PDF.
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You must maintain a comprehensive antivirus system on your device at all times.
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You understand that you have the option to receive invoices, statements and proof of banking details from the Firm by personally collecting physical copies thereof from the Firm’s office. However, should you choose to receive them by email, whatsapp or any other medium for the sake of convenience, you understand and accept the risk of cyber crime, i.e. that third parties may attempt to convince you that the Firm’s account details are different from the above.
You understand that you share the responsibility of preventing cyber crime, and that you are required to , and you shall, obtain separate independent verification of the veracity of account details, from your banking institution.
You understand and accept that the Firm cannot ensure the safety of your own email system and cannot prevent hackers from sending you mails from addresses designed to look similar to those of the Firm. You must at all times maintain adequate antivirus systems on all your devices and the safety of those devices. You must carefully scrutinise all communications received, and shall treat any communication requesting that you use different bank account details than the ones above, as invalid. In particular you shall ensure that all communications purporting to come from the Firm shall be correctly spelt as emanating from the domain @mayberyinc.co.za.
Notwithstanding the above, you confirm that you will not make payment to any other account details other than those verified by your banking institution under any circumstances, without exception, even if requested to do so by any person claiming to represent the Firm or Property Protect.
​You understand that, should you fail to adhere to these precautions above, you bear the risk of financial loss and indemnify the Firm entirely from liability.
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4.​​
PROTECTION OF PERSONAL INFORMATION
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Maybery Inc. is a Responsible Person in terms of the Protection of Personal Information (POPI) Act, and we hold the confidentiality and privacy of your personal information in the utmost regard. In order to use our website, contact us and use our services, we require your consent to the processing and of your personal information. We also need to store your personal information and thereby per definition further process it, for the purpose of legal compliance as well as providing our services to you. which may include but is not limited to:
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your name,
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your telephone and cellphone numbers,
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your email address,
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your home address,
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your identity number,
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your biometric information (your face on your ID),
By continuing to use our site, you consent to the processing of the above personal information.
When you speak to us via telephone, we process your contact details (telephone number) and we may record the conversation at our discretion, for quality and training purposes, as well as for the safety of our staff.
When you visit our offices, we additionally process:
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your name, identity number, contact details and health information in compliance with COVID-19 regulations;
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your biometric information (measuring your body temperature in compliance with COVID-19 regulations), and your face and likeness via CCTV camera for security purposes;
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your vehicle information (your “number plate” registration number) via CCTV camera for security purposes.
When you enter an online meeting or video call with us, we process:
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your contact details; and
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your biometric information (i.e. your face is displayed on our computers – but is not recorded); and
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depending on the room you are in and your choice of background, we may have access to additional sensitive information. You should take steps to ensure that such information/background is not visible should you not wish it to be seen (and thereby “processed” per definition).
When you become a client, in the course of our services we will be required to process the following personal information in compliance with the Financial Intelligence Centre Act (FICA):
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your name;
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your telephone and cellphone numbers;
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your email address;
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your home address;
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your identity number;
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the name, address and contact details of the juristic person you may represent;
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your marital status; and
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your financial information and the information of the juristic person you may represent.
It is necessary to verify and continually process your bank account details:
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to verify your identity in compliance with FICA; and
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to transfer payments received on your behalf from debtors, to you.
In the course of your attorney-client relationship with us, it may become necessary to divulge highly sensitive information and personal information relating to you personally, your family (e.g. divorce), your children (e.g. divorce / custody disputes), and/or the juristic person you represent. Such information can include but is not limited to:
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the personal information of a minor;
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philosophical belief;
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political affiliation;
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trade union membership;
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health / sex life;
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criminal record; and
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financial information.
You consent to us processing such information and confirm that you have complied with all obligations imposed on you by POPI in providing such information to us.
In the event that you engage us on behalf of a juristic person, we may require you and another person (for example your spouse) to sign surety for payment. In such an event:
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you confirm that you have obtained consent from such co-surety to divulge their personal information to us;
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you confirm that you have taken all reasonable steps to comply with your own obligations under POPI to process the co-surety’s personal information lawfully; and
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the co-surety also provides their consent to us directly.
In many instances, such as in High Court litigation, or highly specialised legal issues, it may become necessary to involve a specialist attorney or an advocate in your case, and in so doing, we may pass your sensitive information on to third parties. These Legal Practitioners are equally bound by POPI and the ethical requirements of the Attorneys’ Profession. You consent to us passing your personal information on to these third parties.
You consent to us processing your personal information to any Credit Bureau:
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(in the course of establishing the attorney-client relationship with you) for the purpose of determining your creditworthiness; and/or
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(in the event that you default on payment to us) for the purpose of reporting your default payment to any Credit Bureau.
​Transfer of information to foreign countries – nowadays, almost every reputable online service uses data servers located in several international jurisdictions. For example, when you send an email from your gmail account, that email is stored on an international server. It is unavoidable. These data servers are found in several international locations outside of South Africa. Maybery Inc. uses Microsoft for its email (Outlook), video calling (Teams) and data storage (Onedrive). These services allow us to provide the best possible services to you, but inevitably store personal information, such as your emails and the documents you provide to us, in international locations. You therefore must consent to the transfer of your personal information to these servers in international locations in order to use our services. While these servers have world-class levels of encryption, and to the best of our knowledge are the safest possible option for storing data, we cannot guarantee the integrity or security of such servers.
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Providing your personal information and consent to us is voluntary, but is mandatory should you wish to access our services to you. Without such personal information and consent to all of the above, we cannot assist you and no attorney-client relationship will arise.
Safety of your personal information – we take all steps that we possibly can to protect your personal information, including identifying risk, device encryption, antivirus software, and strict procedures for the divulging of any personal information.
Cybercrime prevention - We will never notify you of a change of banking details unless same is supported by a letter issued by our bankers. Even if you receive such a letter, you must contact our offices and speak to our director personally in order to confirm the authenticity of same, and obtain additional confirmation from your banking institution. You should scrutinise every email purporting to emanate from our offices to confirm that it is, in fact, from us. We will never send you a link, and you should never open a link, whether received by email, SMS, Whatsapp or any other medium. Even if you do see a link in an email or on our website, you should verify the destination of that link by hovering your mouse over it, and checking what address appears in the bottom left corner of your browser.
You have the right of access to, and right to rectify the information collected, as well as the right to object to the processing of the information and right to lodge a complaint to the Information Regulator, whose contact details are:
https://www.justice.gov.za/inforeg/
General enquiries: inforeg@justice.gov.za
Complaints email: complaints.IR@justice.gov.za
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
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5.​​
GENERAL TERMS AND CONDITIONS OF MAYBERY INC.
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Definitions and Interpretation
“Us”, “we”, "the Attorneys" or “our” means Maybery Attorneys Incorporated.
“Use” includes inter alia to view, or access.
“You” or the “user” means any person who accesses this Website for any purpose.
“Website” means the Internet website and its related webpages at URL www.mayberyinc.co.za.
These Terms and any Product/Service Specific Terms form an agreement between you and us, so please ensure that you understand all of them.
Your use of our Websites (www.mayberyinc.co.za and www.propertyprotect.co.za) is subject to the terms and conditions set out hereunder. We reserve the right to amend these Terms and Conditions, and it is therefore your responsibility to read these Terms and Conditions every time you use our Website. By using this Website you agree to observe all terms & conditions of use, including any privacy or other policies which may appear elsewhere on this Website. If you do not agree with any term of these Terms and Conditions, you must immediately cease your use of this Website. Please refer to the last revision date at the top of this document. Continued use of the Website subsequent to any amendments having been affected constitutes your acceptance of the terms and conditions as amended.
Content
All information viewed or accessed from this Website is provided “as is” without any warranty, whether express or implied unless this is specifically imposed by law.
The information and content provided on this website is merely a summary of the law and legal developments at the time the information was published. It constitutes general guidance and opinion only and does not constitute legal advice. The specific facts in your case may be different, and no attorney can provide any guarantee as to the success of a case.
You should not act or refrain from acting on the information contained in this Website without first verifying the information and as necessary obtaining full legal advice.
The contents of the Website should under no circumstances be seen as a quotation or invitation to do business and no legal relationship between us as attorneys and the user as a client shall arise as a result of the user’s use of the content and information provided on this website.
Any use of or reliance on this Website, the contents of this Website or the information provided through this Website will be at your sole risk. We make no representations or warranties whatsoever as to the accuracy of the information contained in this Website.
We do not warrant that this Website or the delivery, hosting and ancillary services or facilities of third party suppliers utilised by us will continue to operate, will operate without interruptions or will be error-free or that it will be free of any software virus or other harmful component. You will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data caused as a result of any use of this Website.
Third Party Sites
The Website contains hyperlinks to websites owned and / or operated by third parties. We are not responsible for the content of such websites, and do not endorse or approve the contents thereof.
We consequently do not accept any liability in connection with any third party websites that may be linked to this Website (regardless of whether or not a link has been permitted by us) and are not responsible for the content of any website that is linked to this Website. The fact that a website is linked to this Website does not imply that we sponsor, endorse or are affiliated or associated with the entity that owns or is responsible for the website.
Data Protection
You consent to us collecting your Personal Information from you and where lawful and reasonable, from public sources for credit, fraud and compliance purposes, as well as the purposes set out below. If you give us Personal Information about or on behalf of another person (including, but not limited to, account signatories, shareholders, principal executive officers, trustees and beneficiaries), you confirm that you are authorised to: (a) give us the Personal Information; (b) consent on their behalf to the Processing of their Personal Information, specifically any cross-border transfer of Personal Information into and outside the country where the products or services are provided; and (c) receive any privacy notices on their behalf.
You consent to us Processing your Personal Information:
provide products and services to you in terms of this agreement;
to carry out statistical and other analyses to identify potential markets and trends, evaluate and improve our business (this includes improving existing and developing new products and services);
in countries outside the country where the products and services are provided. These countries may not have the same data protection laws as the country where the products or services are provided. Where we can, we will ask the receiving party to agree to our privacy policies; and
by sharing your Personal Information with our third-party service providers and insurers locally and outside the country where the products or services are provided. We ask people who provide services to us, including our insurers, to agree to our privacy policies if they need access to any Personal Information to carry out their obligations
You acknowledge that we are required by various laws, including but not limited to FICA and the FAIS Act, to collect and report some of your Personal Information and you agree to share this information with us, and indemnify us in full from all consequences which may arise herefrom.
If you are unsure about your tax or legal position because your Personal Information is Processed in countries other than where you live, you should get independent advice.
Identity and fraud related checks
We may carry out identity, credit and fraud checks on you and share information relating to your application to us for your Account and on the conduct of your Account generally, with the South African Fraud Prevention Service (SAFPS).
Suspected unlawful conduct
If we suspect that you are using our services for unlawful purposes, we may also provide your Account and contact details, as well as details of any conduct on your Account that caused our suspicion, to the SAFPS or any other authority or interested third party. We may be required to withhold or pay over any amount held on your behalf in our trust account if ordered to do so by a legislative authority. You indemnify us fully in this regard.
Credit and related checks
We may enquire about your financial position at any time and you must provide us with any financial or other important information which we may ask for from time to time.
We may make enquiries about your credit record with any credit reference agency or any other party.
We may provide credit reference agencies with regular updates regarding the conduct of your Account including any failure on your part to meet these Terms. You indemnify us from any effects of performing such checks, such as a decrease in your credit score, which is a factor of the credit bureaux scoring system over which we have no control.
FICA
We are required by law to request certain information about you and any persons related or associated to you, and to verify that information with documents which we will request from you when we believe it is necessary or appropriate.
If you do not comply with our requests or if you do not furnish the information or documents, we may refuse any application which you have made to us, and we may refuse to render services to you.
If at any time, we suspect that you are no longer compliant with FICA, we may prevent transactions from being initiated or processed until your Account is fully compliant with FICA.
Intellectual Property
Except where expressly stated to the contrary, copyright in the HTML, text, graphics, audio clips, video clips, source and / or object code and all other works contained in this Website is owned by Maybery Inc, and our rights in this regard are reserved. Access to or use of this Website will not in any way result in an assignment or license of any intellectual property owned by us or any other party.
The contents of this Website may not be transmitted, transcribed, reproduced, stored or translated into any other form without prior written permission from us. However, we do permit you to display the content of this Website on your computer and to print, download and use the underlying HTML, text, graphics, audio clips, video clips and other works available to you on this Website provided that:
this is for your personal education or your own professional business with respect to the practice of law or the provision of legal services;
you do not modify the content of this material;
our Website is the acknowledged source including the reference www.mayberyinc.co.za; and
we may revoke this permission at any time.
No other use of this Website is permitted. Without restricting the generality of the foregoing, you may not make commercial use of the content of this Website, include the content of this Website in or with any product that you create or distribute, or copy the content of this Website onto your own or another’s website, unless as set out in these terms and conditions.
Linking, Framing and Crawling
Our express permission in writing is required before any hyperlink other than to the Home Page of this Website is created. Permission, if granted, will be subject to the condition that the party linking to this Website alerts users to the application of these terms and conditions. Requests for permission can be emailed to reception@mayberyinc.co.za.
Permission to link to this Website is given without assumption of any liability. We reserve the right to withdraw permission granted to link to this Website at any time and for any reason.
Our express permission in writing, which may be subject to conditions, is required before this Website, any of its pages and/or any of the information contained on the Website is framed. Requests for permission can be emailed to reception@mayberyinc.co.za.
Apart from bona-fide search engine operators and use of the search facility provided on the Website for users, no person may use or attempt to use any technology or applications (including web crawlers or web spiders) to search or copy content from the Website for any purpose without our prior written consent.
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Financial
Our services are charged at R1,500.00 excl. VAT per hour for all work required over and above the tasks in quotations. Our services are further subject to the terms of your client agreement signed with us. A deposit is payable before work commences; balance payable on completion. Deposit terms: for services under R10,000: 100% deposit required; for services exceeding R10,000: 50% deposit required. Any unpaid amounts are payable upon presentation of our invoice. Interest of 2% per month will be payable on all arrears amounts. Quotations are valid for 30 days. Where any payment owed by the client in terms of a debit order agreement has not been received, necessitating resubmission of the debit order request, this will incur an admin fee of R250 excl. VAT per resubmission.
Security
We will prosecute any person who delivers or attempts to deliver any destructive code to this Website or attempts to gain unauthorized access to any page on this Website.
Although we take all reasonable security precautions, no liability will lie for damage caused by the malicious use of this Website or by destructive data or code that is passed on to you through the use of this Website.
Personal Information
Further information regarding the manner in which we respect the privacy of users’ personal information is contained in our Privacy Policy.
Disclaimer and Indemnity
We expressly disclaim all liability for any direct, indirect or consequential loss or damage occasioned from the use or inability to use this Website whether directly or indirectly resulting from inaccuracies, defects, errors, whether typographical or otherwise, omissions, out of date information or otherwise, even if such loss was reasonably foreseeable and had been advised of the possibility of the same. Consequential and indirect loss and damage will include but not be limited to loss of profits, loss of goodwill, and wasted expenditure.
You agree to indemnify and hold us harmless our servants, subcontractors, subsidiaries and affiliates from any demand, action or application or other proceedings, including for attorney’s fees and related costs such as tracing fees, made by any third party and arising out of or in connection with your use of or access to this Website.
Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of the Republic of South Africa; you and we both agree to submit any dispute arising out of the use of this Website to the exclusive jurisdiction of the courts of the Republic of South Africa.
General
These terms and conditions contain the record of the entire agreement between users and us in respect of access to and use of the Website.
We may change these Terms at any time without notice to you. A change will not cancel this Agreement.
If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions which will remain in full force and effect.
Our omission to exercise any right under these terms and conditions will not constitute a waiver of any such right unless expressly accepted by us in writing.
Notwithstanding the fact that hyperlinks in these terms and conditions to certain documents should be deemed part of these terms and conditions in terms of section 11 of the Electronic Communications and Transactions Act 25 of 2002, the fact that some or all of the hyperlinks may be non-operational, will not play a role in determination of the validity and interpretation of these terms and conditions.
You may not change any provisions of these Terms and Conditions.
The relevant Service Specific Terms will apply if there is any conflict between them and the Terms in this document.
We may institute legal action against you in a Magistrate’s Court, even if our claim against you is greater than would otherwise be allowed.
Any favour, waiver or concession we may allow you shall not affect or substitute any of our rights against you and shall not constitute a variation or novation of this agreement.
If you owe us money, a certificate, signed by any of our managers that states:
the fact that the debt is payable;
the amount payable;
the applicable interest rate; and
the date from which such interest is calculated, will be enough proof of the facts stated on the certificate, unless you can prove otherwise. The appointment of the manager who signed the certificate does not have to be proved.
You must write to us immediately if your circumstances change or could create any risk for us. Failure to do so shall constitute a waiver of your rights.
The invalidity, illegality or unenforceability of any of the clauses of these Terms or any Product/Service Specific Terms shall not affect the validity, legality and enforceability of the remaining clauses of these Terms or any Product/Service Specific Terms.
Limitation of Liability
We (including any third party for which we are responsible) will not be responsible for any loss resulting from inter alia:
the closure of or suspension of access to or restriction of activity on your Account by us for any reason;
our compliance with any Laws;
any circumstances beyond our control, such as (without limitation), uncontrollable natural forces in operation, strikes or labour disputes, riot, civil commotion or unrest, any type of restriction imposed (or action taken) by a Sanctioning Body or a governmental or statutory authority or any other third party; any Service interruption, delay, power cuts, failure or malfunction in any equipment, electronic data terminal, ATM, network or other system.
The provisions of the above clause include claims in contract, delict or statute for direct, indirect, punitive; consequential or special damages, including loss of profit.
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Prohibited Conduct
The Transaction Services may not be used for unlawful, harmful, threatening, abusive, harassing, defamatory, libellous, conduct, money laundering, fraud, deception, the sale or distribution of narcotics or firearms, or any other activity that is considered unlawful, harmful, suspicious or illegal.
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Read more about Terms and Conditions of consultations here.